Velobet Casino: Our Company and Licensing

Velobet Online Casino: Company and Licensing

We operate the Velobet online casino as a crypto-friendly casino and sportsbook, and our terms and conditions refer to us simply as "the Company" throughout. The current terms were last updated on 07 March 2025 and are binding in English, the language that governs any dispute over their wording. Registration and play at Velobet are restricted to players aged 18 and over.

Any claim against us falls under the law of Curaçao, and our terms state that such claims must be brought before a competent court there. The details of our licensing are set out separately, and we invite anyone who wants the full picture of the regulator and what it covers to read our licence page.

How we support our players

We run 24/7 live chat and email support, reachable through the Contact button present on every page of the site, and we keep a separate email address open for business and affiliate enquiries. Fair play underpins how we run Velobet: our games run on RNG software certified by an accredited testing lab, and we operate under a provably fair commitment scheme that lets outcomes be checked after the fact.

Who Can Open an Account With Us

We do not accept registrations from players based in Aruba, Bonaire, Curaçao itself, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any country on the FATF blacklist. Accounts belonging to residents of Russia and Belarus are closed on detection and the balance is retained by us, while Georgian accounts are closed with deposits refunded minus a 20% deduction.

Before we confirm a new account, we ask for a name, email address and date of birth, followed by identity verification: a passport or ID document and a proof of residence no older than three months. Verification is completed within 48 hours of submission, and if the documents are not in Latin or Cyrillic script we complete the check by video call instead. We hold account records for 10 years. Where an account shows signs of belonging to a politically exposed person, we may close it and apply a 20% administrative fee to any deposits returned.

These checks sit alongside the Curaçao jurisdiction named in our terms and the 07 March 2025 version of those terms, and they form part of how we run Velobet as a company day to day.

Opening an Account With the Company

Creating a profile with us takes a few steps, each tied to a specific field or rule set out in our terms.

1. Select the red Sign Up button in the top right corner of the site.
2. Enter an email address, a username (this cannot be changed later) and a password of at least 8 characters with one capital letter and one alphanumeric character.
3. Accept our Terms and Conditions and Privacy Policy, then select Finish to create the account.
4. Use crypto to deposit straight away if preferred; this is available before any further verification.
5. Complete My Account > Personal Information (first name, last name, date of birth, mobile number, country, city, address) before using Visa, Mastercard or other non-crypto payment methods.

Each of these steps matches a clause in the version of our terms dated 07 March 2025, and together they are how we identify every player who joins Velobet. Once the account is open, the same username and password used at signup are needed every time you return, which you can do through our log-in page.