Revised Oct 2, 2026 — 4-minute read
How Velobet Protects Your Personal Data
Verification takes up to 48 hours, and identification records are kept for 10 years under our compliance policy. Every player must be 18 or over before any personal data is collected or stored.
Claim Up to 330% + 300 SpinsData We Collect at Online Casino Velobet
Before you register, it helps to know exactly which personal details we request at each stage of your account, from the sign-up form to full verification. Crypto deposits are available immediately after sign-up, while cards and other payment methods only unlock once your profile information is complete, which is why we collect it in stages rather than all at once; see our payment methods for the full list.
| Data We Collect | When It Is Collected | Retention / Timeframe |
|---|---|---|
| Email, username, password | At sign-up | Kept for the life of the account |
| First name, last name, date of birth, mobile number, country, city, address | Profile completion | Kept for the life of the account |
| ID/passport and proof of residence (max. 3 months old) | Verification (KYC) | Verified within 48 hours; records kept 10 years |
| Video verification | If your name is not written in Latin or Cyrillic script | Completed before withdrawal |
Each entry is tied to a specific stage of your account, from opening it to clearing a withdrawal; for the full picture of bonuses, payments and limits, see our casino overview.
Our Privacy Policy and How We Handle Personal Data
When you open an account you give us an email address, a username and a password of at least 8 characters with one capital letter and one alphanumeric character; the username cannot be changed later. Signing in afterwards, or recovering a forgotten password, is handled through our account login page. Once you complete your profile under My Account, we also hold your first name, last name, date of birth, mobile number, country, city and address.
To verify your identity we request your name, email and date of birth together with a copy of your ID or passport and a proof of residence no older than three months. Verification is normally completed within 48 hours. If your name is not written in Latin or Cyrillic script, we ask for a short video verification instead of document scans. Accounts flagged as politically exposed persons (PEP) may be closed, with any returned deposit subject to a 20% administration fee.
How Long We Keep Your Data
Verification records are retained for 10 years, in line with the compliance duties referred to in our Terms dated 07/03/2025, which are governed by the law of Curaçao. Players who wish to limit their account activity while this data is held can set time-outs or self-exclusion through our support team.
Your Rights and Choices Over Your Personal Information
Access to Velobet is limited to players aged 18 and over, and the personal details you provide are processed only to open, verify and secure that account. Our Privacy Policy and Terms are binding in English, and any dispute over how your data is used falls under the law of Curaçao, where claims must be brought before a competent court.
Support is available 24/7 via live chat and email through the Contact button on every page, and you may use the same channels to ask how your information is stored or to request changes to it; a separate email address exists for business and affiliate enquiries rather than player data requests. We do not accept registrations from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or FATF-blacklisted countries, so no personal data is processed for players connecting from those jurisdictions.
Shared wallets or accounts between players are not permitted; discovering one leads to account closure and a 20% settlement fee on the balance, partly because it compromises the identity data tied to each profile. Refund requests on unplayed funds must be made within 14 days, or 30 days if your account was accessed by someone else, and require your ID within 5 days; approved refunds may carry an administration fee of up to 20%. Parental control software such as Net Nanny, CyberPatrol or CYBERsitter can be installed separately to restrict device access to the account holding this data.